Privacy Policy
Last Updated: November 2025
Introduction
latitu deot is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We understand that as an international client, you may have specific concerns about data protection. We comply with Singapore's Personal Data Protection Act (PDPA) and respect the privacy principles of other jurisdictions where our clients are based.
Information We Collect
Contact Information
- Name and contact details (email address, phone number)
- Business or residential address
- Preferred communication language
- Company name and position (for corporate clients)
Service-Related Information
- Property preferences and requirements
- Budget parameters and financial information relevant to property search
- Timeline and relocation details
- Family composition and specific needs (when relevant to housing search)
Usage Data
- IP address and browser type
- Pages visited and time spent on our website
- Referring website and navigation patterns
- Device information and operating system
Communication Data
- Messages sent through contact forms
- Email correspondence
- Phone call records (date and duration, not content)
- Meeting notes relevant to service provision
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide property search, advisory, and relocation support services as requested. This includes matching properties to your requirements, arranging viewings, and facilitating transactions.
Communication
To respond to inquiries, send service updates, and maintain ongoing communication about properties and services. We communicate in your preferred language when possible.
Service Improvement
To understand how clients use our services and website, identify areas for improvement, and develop new services that better meet international client needs.
Legal Compliance
To comply with Singapore regulations governing real estate services, maintain necessary records, and fulfill reporting obligations to regulatory authorities when required.
Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent for specific data processing activities, such as marketing communications
- Contract: When processing is necessary to provide services you have requested or engaged us for
- Legitimate Interest: For business operations, service improvement, and maintaining client relationships
- Legal Obligation: To comply with Singapore laws, regulations, and professional requirements
Information Sharing and Disclosure
We share your information only in the following circumstances:
Service Providers
With property owners, landlords, and property managers when necessary to arrange viewings or facilitate transactions. We share only information relevant to the specific property matter.
Professional Advisors
With legal advisors, tax consultants, or other professionals when you authorize such disclosure or when necessary to complete transactions.
Employer Relocation Services
With your employer's relocation service provider when you authorize such coordination and when necessary to fulfill corporate housing arrangements.
Legal Requirements
When required by Singapore law, regulation, legal process, or governmental request. We will notify you of such disclosure unless prohibited by law.
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encrypted data transmission (SSL/TLS protocols)
- Secure storage systems with access controls
- Regular security assessments and updates
- Staff training on data protection practices
- Physical security measures for office premises
- Confidentiality agreements with employees and contractors
While we employ reasonable security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but will notify you promptly of any data breach that may affect your rights.
Data Retention
We retain your personal data for the following periods:
- Service Records: 5 years after service completion or last contact
- Financial Records: 7 years in compliance with Singapore tax regulations
- Marketing Data: Until you withdraw consent or request deletion
- Website Usage Data: 26 months maximum
After retention periods expire, we securely delete or anonymize your personal data unless longer retention is required by law.
Your Rights
You have the following rights regarding your personal data:
Right to Access
Request copies of your personal data we hold. We will provide this information within 30 days of your request.
Right to Rectification
Request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.
Right to Erasure
Request deletion of your personal data when it is no longer necessary for the purposes collected or when you withdraw consent.
Right to Data Portability
Request transfer of your data to another service provider in a structured, commonly used format.
Right to Object
Object to processing of your personal data for direct marketing or other purposes based on legitimate interests.
Right to Withdraw Consent
Withdraw previously given consent at any time. This will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
International Data Transfers
As we serve international clients, your data may be accessed from or transferred to jurisdictions outside Singapore. When this occurs:
- We ensure appropriate safeguards are in place
- We use standard contractual clauses approved by regulatory authorities
- We obtain your explicit consent when required
- We comply with data protection regulations of relevant jurisdictions
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided personal information to us, please contact us and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. Significant changes will be communicated to active clients via email.
Contact Us
For questions about this Privacy Policy, to exercise your rights, or to raise concerns about data protection, please contact us:
Email: [email protected]
Phone: +65 6723 4891
Address: 10 Anson Road, #34-07, International Plaza, Singapore 079903
You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore if you believe we have not handled your personal data appropriately.